Try it now
The Pacheco Studios AI receptionist.
It answers your customers on WhatsApp at any hour, books into your calendar and passes you anything it doesn't know. Write to it as if you were a customer.
- Replies in the customer's language
- Books only free slots
- Whatever it doesn't know, it passes to you
Pick a business
Example with fictional businesses. In yours, it uses your prices, hours and rules.
Solutions
What we can put to work in your business.
These are some of the most effective and most common systems for solving the pain your business has today.
AI receptionist on WhatsApp
Sound familiar?Customers call when we’re full and I can’t pick up. At night I find twelve missed calls and no idea who wanted what.
System Print
- Trigger
- Missed call or WhatsApp message
- Owner
- You, or whoever answers in-house
- Rule
- It doesn’t make up prices: it only says what’s on the approved list.
- Hands over to a person
- A question off the list, a complaint or a special request
- Metric
- Unanswered enquiries per week
What you get
No customer left without an answer, day and night. You only step in when a person is needed.Its rules
- It doesn’t make up prices: it only says what’s on the approved list.
- Doesn’t know? It doesn’t answer. It hands over to a person.
- After hours it says when you open and records the request.
- It introduces itself as an automated assistant from the first message.
- Every message is logged. You can read them whenever you like.
Who decides what
What the customer sees
You need
WhatsApp Business and the list of questions you hear most.
Works well with
Want to see how it replies?
Ask for a demo on WhatsApp
Confirmed appointments, no no-shows
Sound familiar?The empty chair at four cost me an hour of work. The customer forgot and didn’t call.
System Print
- Trigger
- The customer asks for an appointment
- Owner
- Whoever runs the calendar
- Rule
- It doesn’t change or cancel anything unless the customer presses the button.
- Hands over to a person
- Reschedules outside the rules and customers who don't confirm
- Metric
- No-shows per week
What you get
Your diary fills itself and freed-up slots don’t stay empty.Its rules
- It doesn’t change or cancel anything unless the customer presses the button.
- It doesn’t promise times that aren’t free in your diary.
- Three messages per appointment at most: the confirmation and the two reminders.
- It introduces itself as an automated assistant.
- The customer can opt out at any time with “STOP”.
Who decides what
What the customer sees
You need
The diary you already use (Google Calendar or another) and WhatsApp Business.
Works well with
Want to see how it replies?
Ask for a demo on WhatsApp
Google reviews, on autopilot
Sound familiar?Customers leave happy, but nobody leaves a review. The competitor with 4.8 stars shows up first on the map, even though they’re worse.
System Print
- Trigger
- The customer visited you
- Owner
- You
- Rule
- One message after the visit. No pestering.
- Hands over to a person
- Unhappy customer: the conversation comes to you
- Metric
- New reviews per month
What you get
A steady flow of reviews, problems solved in private and a Google profile on the rise.Its rules
- One message after the visit. No pestering.
- It doesn’t ask for good reviews: it asks how it went.
- It never replies to reviews in public unless you press send.
- It introduces itself as an automated assistant.
- The customer can opt out at any time with “STOP”.
Who decides what
What the customer sees
You need
The business’s Google profile and customers’ phone numbers (from bookings or the till).
Works well with
Want to see how it replies?
Ask for a demo on WhatsApp
A reply within 60 seconds to every enquiry
Sound familiar?Someone messaged me on Facebook on Monday. I saw it on Thursday. They’d already booked somewhere else.
System Print
- Trigger
- A new enquiry
- Owner
- Whoever closes sales
- Rule
- Three messages at most. Then it goes quiet.
- Hands over to a person
- An enquiry with real interest: goes to a person with the context
- Metric
- Minutes to first reply
What you get
No enquiry forgotten. Whoever answers first wins the customer.Its rules
- Three messages at most. Then it goes quiet.
- It doesn’t promise prices or deadlines: you do.
- It never writes to the same person twice in one day.
- It introduces itself as an automated assistant.
- “STOP” stops everything.
Who decides what
What the customer sees
You need
The business’s Instagram and Facebook pages and WhatsApp Business.
Works well with
Want to see how it replies?
Ask for a demo on WhatsApp
Receipts and invoices for your accountant, from your phone
Sound familiar?At the end of the month I dig through drawers for receipts, and the accountant calls me three times about the same invoice.
System Print
- Trigger
- You photograph the receipt or invoice
- Owner
- You and your accountant
- Rule
- It throws nothing away: every photo is kept.
- Hands over to a person
- A document that's unreadable or missing
- Metric
- Hours of paperwork per month
What you get
Zero lost paperwork. Your accountant has everything without calling you.Its rules
- It throws nothing away: every photo is kept.
- It only sends to your accountant on the agreed day.
- If it isn’t sure about a number, it asks. It doesn’t guess.
- The data stays in your account.
Who decides what
What the customer sees
You need
Just your phone and your accountant’s email.
Works well with
Want to see how it replies?
Ask for a demo on WhatsApp
The customers who didn’t come back
Sound familiar?I only see the new customers. The old ones, who haven’t been in for three months, I know nothing about. And they don’t hear from me either.
System Print
- Trigger
- 60 days without a visit
- Owner
- You
- Rule
- Only with consent. Without it, nothing is sent.
- Hands over to a person
- A customer who replies with a question or complaint
- Metric
- Customers who return within 90 days
What you get
Old customers come back without you paying for ads to bring them back.Its rules
- Only with consent. Without it, nothing is sent.
- One message at 60 days, no more.
- “STOP” means stop, for good.
- It doesn’t make up offers: it only sends what you approved.
- It says it’s an automated message, on your behalf.
Who decides what
What the customer sees
You need
The customer list (the other automations build it) and WhatsApp Business.
Works well with
Want to see how it replies?
Ask for a demo on WhatsApp
The morning report, on WhatsApp
Sound familiar?I don’t know how much I made yesterday until I sit down at the computer at night. And at night I don’t feel like a computer.
System Print
- Trigger
- Every night, at 3:00
- Owner
- You
- Rule
- It reads, it doesn’t write: it changes nothing in the till or the diary.
- Hands over to a person
- A number out of the ordinary: you hear about it that day
- Metric
- Minutes a day spent gathering numbers
What you get
Your business in your pocket, every morning, without opening anything.Its rules
- It reads, it doesn’t write: it changes nothing in the till or the diary.
- The numbers come from your systems; they aren’t estimates.
- When a source is missing, it says so. It doesn’t make things up.
- Only you see the report (and whoever you choose).
Who decides what
What the customer sees
You need
Access to your till or sales software. It depends on your system: we’ll look at it together.
Works well with
Want to see how it replies?
Ask for a demo on WhatsApp
Posts from your photos, on Instagram, Facebook and Google
Sound familiar?I have good photos on my phone, but the page hasn’t had anything new for two months. I don’t have time to write.
System Print
- Trigger
- You send a photo on WhatsApp
- Owner
- You approve every post
- Rule
- It publishes nothing without your tap.
- Hands over to a person
- Nothing goes out without your tap
- Metric
- Posts per week
What you get
A lively page, for two minutes a day.Its rules
- It publishes nothing without your tap.
- It doesn’t use photos that aren’t yours.
- It doesn’t make up promotions or prices.
- It doesn’t reply on your behalf to anything that isn’t on the list.
Who decides what
What the customer sees
You need
The business’s Instagram and Facebook pages and Google profile.
Works well with
Want to see how it replies?
Ask for a demo on WhatsAppThey connect
Start with one. Add the others one at a time.
They all use the same customer list, so each new one builds on what’s already there. Three common paths:
- RestaurantAI receptionistAppointmentsGoogle reviews
- Salon, clinic, workshopAppointmentsReturning customersGoogle reviews
- ShopFast replyPostsReceipts and invoices
And also
The rest, when you need it.
Things owners often ask for, with or without automations.
Online store
With card payments, stock and orders straight to your phone.
You sell even when the shop is closed.
See an exampleMultilingual website
Portuguese plus English, French or German, on the same site, one tap away.
Tourists and customers from elsewhere understand you straight away.
See an exampleGoogle Maps profile
Your listing on the map, with good photos, correct opening hours and replies to reviews.
It’s the first place anyone looks for you. If it’s empty, you don’t exist.
Digital menu with a QR code
The menu on the customer’s phone, with photos, allergens and several languages.
Change a price in a minute, without reprinting anything.
Logo and visual identity
Logo, colours, business cards, menus and posters, all in the same style.
So people recognise you from the door to Instagram.
Photo and video for social media
We turn your photos into a short video for Instagram or your website.
A lively place shows. Text doesn’t.
Custom systems
A simple dashboard on your phone for orders, bookings or customers, made for your business.
No monthly fees for software you use a quarter of.
Real cases
Real results. The next one could be yours.
These results have already happened in businesses like yours. Our job is to turn them into results for your business: the same method, designed for you and measured from your starting point.
Every business starts from a different place: that's why we measure your starting point before we begin.
-
Today we can automate up to 87% of our patient service and still increase bookings, without increasing costs.
- 80–87%of front-desk service automated
- +15–20extra bookings a day
- 20 min → almost 0waiting per client at the front desk: ~23 h saved per week for every 10 clients a day (20 min × 7 days)
-
It generates a lot of data: you get more predictability and you can measure who is performing well, who is performing badly, and why.
- R$40kin 3.5 months, only from people who hadn't booked
- +10%monthly revenue, from the automatic follow-up
- +7.5%bookings, with the new website
-
Today the AI answers 24 hours a day… and it can serve people much faster.
- 24 hof service, every day
- 300+WhatsApp contacts a day
- 7 daysto the first gains
-
The market is highly seasonal… impossible for humans to handle manually. Automating customer service was the key factor that made this new phase of expansion possible.
- 50 → 500quotes answered a day
- 10×service capacity in high season
- 100%of quotes answered without waiting for a person
-
When the message arrives, it's already been worked on: we just finalise the booking. It saves time and standardises our service.
- 30%more efficient service
- 3 → 1barbershops, one front desk
- Ongoingimplementation, according to the company
From their case to yours
How a case like this becomes yours.
We pick the case closest to you.
In the diagnosis conversation, starting from your goal and what you already have.
We draw your version.
With your WhatsApp, your calendar and your customers. You see the drawing before we build.
We measure it in your business.
A 30-day pilot with the starting point recorded. Your case becomes the next one on this page.
Interventions: websites
When the website is the right intervention.
Sometimes the leak is the website: customers can't find what they're looking for and go next door. These are sites we've built, each designed around how the customer chooses.
Featured
By type of business
What customers ask before they choose, and what the site answers. The sites we’ve built are inside, for anyone who wants to open them.
Restaurants · Seafood · Grills
Restaurants and seafood houses
How customers chooseThey choose on their phone, often already in the street, comparing you with the places next door. The table goes to whoever answers first.
The customer asks The site answers
What’s on the menu?
- The menu, readable on a phone. No PDF.
Is it good?
- Your Google reviews, the real ones.
Is there a table tonight?
- Book in one tap: phone, WhatsApp or TheFork.
How do I get there?
- The map and opening hours, always right.
Fala português?
- English and Portuguese, plus other languages if you need them.
Sites we’ve built
Works well with
Want to know if your business's leak is the website?
Get to know us
Cafés · Pastry shops · Ice cream
Cafés, pastry shops and ice cream parlours
How customers chooseThey decide in passing: is it open, is it close, what’s good today. In high season the hours change, and they have to be right everywhere.
The customer asks The site answers
Are you open now?
- This season’s hours in plain sight, with closing days.
What’s good here?
- The house specialities, with photos.
Is it close?
- The map, one tap away.
Do you take orders?
- Orders by phone or WhatsApp.
Sites we’ve built
Works well with
Want to know if your business's leak is the website?
Get to know us
Clothing · Accessories · Home
Online shops
How customers chooseThey arrive from Instagram and decide on their phone. They want to see the item, the size and the delivery time without having to ask. Every unanswered question is a purchase put off.
The customer asks The site answers
Do you have my size?
- Sizes on every item, plus a size guide.
When will it arrive?
- The delivery time, before paying.
How do I pay?
- MB WAY or card, no hassle.
What if it doesn’t fit?
- Returns explained before buying.
Is anyone there?
- Questions on WhatsApp, answered by a person.
Sites we’ve built
Works well with
Want to know if your business's leak is the website?
Get to know us
Barbers · Hairdressers · Clinics · Pet shops
Appointment-based services
How customers chooseBefore booking, they want to trust you: they check the reviews, the photos and whether there’s a slot. If they have to call just to learn the basics, they put it off.
The customer asks The site answers
What exactly do you do?
- Every service explained, with what it includes.
When is there a slot?
- Book by phone or WhatsApp, in one tap.
Can I trust you?
- Real reviews and photos of the place.
Where are you, and when are you open?
- The map and opening hours, always right.
Sites we’ve built
Works well with
Want to know if your business's leak is the website?
Get to know usMore sites we’ve built
More variations, each with the identity of its own business.
Responsibility
What we take care of.
The information is true.
Reviews, prices, hours and contacts come from you or from Google. Anything unconfirmed stays off the site.
It loads fast, even on a weak signal.
A single file, with no plugins or heavy software behind it.
Google understands what you are.
Name, address, hours and type of business, written for Google to read.
Everyone can read it.
Legible type, good contrast and keyboard navigation.
It follows the law.
Whatever the law asks where you trade: in Portugal, the electronic complaints book; in Romania, the consumer information ANPC requires.
It’s never left behind.
With maintenance: always online, the domain paid by us and changes within a week.
AI Systems Audit
We find the bottleneck before you buy one more tool.
The audit isn't something you order with a button. It starts with a screening: if there's a leak worth fixing and you want to go ahead, we go deep into your business.
Screening first. Then the audit.
- Now, no commitment
Screening
A conversation with Tomás: 8 questions and a meeting. We see whether there's a leak worth fixing and tell you straight whether it makes sense to continue.
- Only if we go ahead together
Audit
We go deep into your business: we talk to whoever answers customers, follow every enquiry and map the whole system. At the end you know exactly where the leak is, what it costs and what to do first.
Two company sizes, two paths.
We work with both. What changes is what the company needs first.
-
5 to 50 people
Small businesses
I need quick results that show up in the numbers.
What they need
- The right AI tools for the business
- Faster workflows
- Visible return from the start
How we work
Short interventions, one leak at a time, starting with the quick wins.
Restaurants, salons, clinics, workshops and shops.
-
100 to 500 people
Mid-sized companies
We need direction and a new way of working across the whole company.
What they need
- AI training for leadership
- A change in how teams work
- A full roadmap, area by area
How we work
A deeper audit across several teams, and a plan for the whole company.
Healthcare, manufacturing, logistics and distribution.
A tool is not a system.
A system exists when a real event produces a controlled next action. Every system we design shows four parts:
- TriggerWhat happened: an enquiry, a booking, a receipt, a signal.
- OwnerWho takes the next action. Never an inbox with no name.
- RuleWhat the system may and may not do: source, limits, timing and approval.
- Hands over to a personWhen someone steps in: an exception, a doubt, a complaint or an important decision.
The method, in 7 steps
- 01
Qualify
Confirm there's a live problem, a decision-maker, volume and data. If a simple fix is better, we say so.
- 02
Find
Follow the customer's path from first contact to the end. Locate delays, duplication and enquiries with no owner.
- 03
Map
Document today's system: channels, people, tools, rules, failures and baseline numbers.
- 04
Decide
Score impact, feasibility, risk and time to result. Pick one intervention and turn down the lower-value ones.
- 05
Design
The future flow: trigger, owner, approvals, data, messages, limits and how to roll back.
- 06
Pilot
Build the smallest controlled version, record the baseline, test real cases and adjust.
- 07
Govern
Show what changed, who owns the system, what is monitored and what the next decision is.
What you get from the audit
- A one-page diagnosis: symptom, cause, baseline and first recommendation.
- A map of today's system: channels, people, tools, delays and breaking points.
- A priority matrix: impact, feasibility, risk and time to result.
- A System Print of the future system: trigger, owner, rule, data and handover to a person.
- A 90-day plan: what to measure, what to pilot, who approves and what decision follows the pilot.
Who it's for
- Service businesses with enquiries, bookings, quotes or returning customers.
- A decision-maker with the power to change how work gets done.
- A live, measurable leak: lost enquiries, slow replies, no-shows, paperwork.
- Enough volume for the result to matter.
Send a DM for a quote
- If you only want a chatbot.
- If you're only after 1 specific automation.
- If you only want to solve 1 problem.
We find the leak. We design the system. We prove the impact.
Get to know usThe screening has no commitment. The audit only starts if we both see it's worth it.
AI Systems Consultancy
We find the leak. We design the system.
We prove the impact.
We find where your business loses customers and money: unanswered enquiries, missed bookings, work repeated by hand. Then we build an AI system that fixes it and measure the result.
A screening first. The audit only if it makes sense.
Verdict from a real case
The verdict of someone who already put AI to work
Today the AI answers 24 hours a day. (…) Customers already see the catalogue, choose the product and arrive at the shop practically ready to buy.
Consulting
What an AI consultancy does.
We start from your goal, not from a tool.
An AI consultancy
Arrives with questions and measures the starting point.
In the diagnosis conversation: the goal, how customers arrive, where they get lost and what eats your time.
Designs the solution for your goal, in front of you.
Step by step, with the rules and who decides what. You correct the drawing before we build.
Stays to measure and adjust, every month.
A 30-day pilot with the starting point recorded, then reports and adjustments.
No mystery
So what is the AI behind it?
- It reads and writes text, like a very fast person who never gets tired. That’s all it does. It doesn’t “think” for you or decide anything on its own.
- The rules are ours and yours. We design what happens in each situation. You approve every text it can send. It picks from approved replies: it doesn’t make up prices or promises.
- It runs on your accounts. The WhatsApp is yours, the diary is yours, the Google profile is yours. Customer data stays where it already was.
- Everything is logged: every message sent, at what time, to whom and what they replied. You can read it all, whenever you like.
- When things go off-script, a person steps in. A question it doesn’t know, an upset customer, an odd request: it reaches you or us, with the whole conversation.
We don't promise. We show.
See the solutions, drawnResponsibility
What we take care of.
We tell you when it isn't worth it.
If an off-the-shelf tool solves it, or AI isn't the right step, you'll hear it in the first conversation.
It runs on your accounts.
WhatsApp, the calendar and Google stay yours. Customer data stays where it was.
The assistant introduces itself.
It always says it is an automated assistant, as the EU AI Act requires.
It follows the law.
GDPR, consent for marketing messages and a “STOP” that works the first time.
First step
The first step is a screening.
8 questions and a conversation on WhatsApp. If there's a leak worth auditing, we'll tell you. If there isn't, we'll tell you that too.
Get to know us